Travel Agencies and Services
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Call Preparation Questions
How has the company managed fluctuations in business and leisure travel?
Air travel is closely connected to the strength of the US economy, partly because of business travel and partly because personal travel (which accounts for about 75 percent of air travel) depends heavily on income.
How is the agency addressing increased online competition?
Travelers can dispense with traditional travel agents by booking flights directly at airline websites and using travel websites like Travelocity and Expedia.