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Paula Kruger joined Qwest Communications as executive vice president of the mass markets group in September 2003. Ms. Kruger is responsible for the company's residential and small business markets including voice, long-distance, wireless, video and data businesses. Kruger's 7,000-person team oversees all consumer and business sales and customer care operations, collections and operator and information services. With annual revenues of $5 billion, the mass markets business unit is focused on top...
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