Percepta, LLC
Parklane Towers West, 3 Parklane Blvd., Ste. 430 W
Dearborn, MI 48126 (Map) Phone: 313-390-0135
Fax: 313-390-0168
Toll Free: 866-737-2378
http://www.percepta-crm.com
Dearborn, MI 48126 (Map) Phone: 313-390-0135
Fax: 313-390-0168
Toll Free: 866-737-2378
http://www.percepta-crm.com
Overview
Percepta helps make automakers perceptive to their customers' needs. The company provides outsourced customer contact services to automobile manufacturers (primarily Ford), auto dealerships, and other companies in the automotive market. Its services include inbound and outbound call handling, customer support, telemarketing, and warranty administration. The company has eight call centers in the US, Canada, Europe, the Philippines, and Australia. Formed in 2000, Percepta is a joint venture between outsourcing firm TeleTech Holdings and Ford Motor Company.
Key Numbers from Hoover's UK
Key financials for Percepta, LLC
| Company Type | Joint Venture of Ford Motor and TeleTech |
|---|---|
| Fiscal Year-End | December |
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Key People from Hoover's UK
Key people and executives for Percepta, LLC
| President and CEO | Ron Chmara (Subscribers see complete biographies -- view sample)
|
|---|---|
| CFO | Bill Schotanus |
| Senior Director, Technology | Ed Dewey |
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Top Competitors from Hoover's UK
Top competitors of Percepta, LLC
There are 12 competitors for Percepta; see more.TIP: Analyze the Competitive Landscape to view a head-to-head comparison of a firm's profitability, operations, growth, and valuation versus that of its top three competitors.
Industry Information from Hoover's UK
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