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Convergys Corporation Business Reports

Convergys Corporation Overview

Address

201 E. 4th St. Cincinnati, 
OH 45202 United States
Phone: 513-723-7000
Fax:513-421-8624

Convergys Corporation Rankings

S&P 400 
#794 in FORTUNE 1000 (May 2011) 
#

Company Description

Convergys is conversant in the languages of customer satisfaction. The company provides businesss services designed to maximize customer service, acquisition, and retention. Convergys' call center agents handle customer service interactions such as account service, billing inquiries, and technical support. The company targets customers in industries such as communications, financial services, technology, retail, healthcare, and government. All total it has nearly 70 customer contact centers and other operations in the US, Canada, Latin America, Europe, India, and the Philippines. Convergys was formed as a division of Cincinnati Bell and spun off in 1998.

Convergys Corporation Company Profile Report

Purchase Report
 
$69

Hoover's industry experts provide proprietary editorial analysis supplemented with content from multiple data sources to bring you the Company Profile Report. The depth of each report varies, so be sure to view the sample and review the report contents listed next.

 

Sections Included in Report

  • Company Overview
  • Company Description
  • People
  • Biographies
  • Historical Events
  • Industry Information
  • Financial Summary
  • Annual Income Statement
  • Quarterly Cash Flow
  • Annual Balance Sheet
  • Quarterly Balance Sheet
  • Annual Cash Flow
  • Quarterly Income Statement
  • Earning Estimates
  • Financial Market Data
  • Historical Financials
  • Competitors List
  • Competitive Landscape

Company Profile Report Highlights

  • Company Description

    Quickly grasp how a company operates and understand its current business environment.

  • Industry Information

    Identify the often times disparate industries a company does business in, and find the corresponding SIC and NAICS codes.

  • Biographies

    Learn the background and technology interests of the company's executives, to better understand possible growth directions.

  • Company History

    When you want to know where a company is going, you'll be helped by first knowing where it's been. Use this to get up to speed on a company's history.

  • Key People

    Uncover the roles and responsibilities of the management team and identify the correct decision maker, so you are sure to talk to the right contact.

  • Company Financials

    Review key financial information to gauge health and growth potential.

Company Profile Report

Purchase Report
 
$69

    Choose below from the available Industry Reports related to 

  • Business Services Sector Industry Report
  • Telephone Call Centers Industry Report

Business Services Sector Industry Report

Purchase Report
 
$129

Overview

The US tire wholesaler industry includes about 1,200 companies with combined annual revenue of about $25 billion. Major companies include American Tire Distributors and TBC Corporation. The industry is concentrated: the 50 largest companies generate about 70 percent of revenue.

SIC: 5014

NAICS: 423130

 

Sample Questions & Answers

How sharply would the company be affected if it lost its main supplier?

Most wholesalers depend highly on a few large suppliers. Because of industry consolidation in the past decade, the four largest manufacturers account for 75 percent of US production. Consequently, wholesalers have reduced power to negotiate favorable...

 

How does the company protect itself from higher fuel costs?

Because they distribute a heavy product with a fairly low profit margin, tire wholesalers are vulnerable to increases in fuel costs, as prices for gas or diesel can increase 50 percent within a year. If higher delivery costs are passed to customers,...

 

To read this full Call Prep Question and others, purchase the full report.

 

General Report Description

Save valuable research time, increase confidence on sales calls, and get the competitive edge to win more business with Hoover's Industry Report. Proprietary editorial analysis synthesizes hundreds of sources into an easy-to-digest format so that you can quickly understand a client's business challenges. Insight into critical business issues, industry trends and opportunities, and financial benchmarks is an integral part of each report.

 

Sections Included in Report

  • Industry Overview
  • Quarterly Industry Update
  • Business Challenges
  • Trends and Opportunities
  • Call Preparation Questions
  • Financial Information
  • Industry Forecast
  • Website and Media Links
  • Glossary of Acronyms

    Industry Report Highlights:

    • Recent Developments

      Stay up to date on crucial industry news that may affect your strategy.

    • Trends & Opportunities

      Identify avenues for expansion and get prospects thinking about growth opportunities that justify investing in your product.

    • Call Preparation Questions

      Gain instant rapport with prospects during your sales calls using done-for-you call preparation questions.

    • Industry Forecast

      Identify growth and integrate projections in your own business planning.

    • Business Challenges

      Engage your prospects with solution selling that makes their life easier by first understanding their pain points.

    • Executive Insight

      Identify the correct decision maker and tailor your presentation to his or her needs, and maximize the effectiveness of your pitch.

    • Financial Information

      Increase your credibility and support your presentations by adding verifiable industry metrics.

    • Web Links & Acronyms

      Speak the Prospect's language by demonstrating an understanding of industry trade associations and jargon.

    Business Services Sector Industry Report

    Purchase Report
     
    $129

    Telephone Call Centers Industry Report

    Purchase Report
     
    $129

    Overview

    The US telephone call centers industry includes about 4,200 companies with combined annual revenue of about $16 billion. Major companies include Convergys, Sitel, TeleTech, and West. The industry is concentrated: the 50 largest companies generate over 50 percent of revenue.

    SIC: 7389

    NAICS: 561421, 561422

     

    Sample Questions & Answers

    How much flexibility does the company have to cut expenses during an economic slowdown?

    Because much telemarketing involves selling consumer products or helping consumers who've bought a product, the volume of activity can drop sharply during an economic slowdown. The revenue of many large telemarketing companies fell during the late...

     

    How are low-cost foreign call centers affecting the company's business?

    US telemarketing companies face increasing competition from call centers in low-wage countries. Countries like India and the Philippines have an educated, English-speaking workforce that can be paid much less than US workers. Because annual revenue...

     

    To read this full Call Prep Question and others, purchase the full report.

     

    General Report Description

    Save valuable research time, increase confidence on sales calls, and get the competitive edge to win more business with Hoover's Industry Report. Proprietary editorial analysis synthesizes hundreds of sources into an easy-to-digest format so that you can quickly understand a client's business challenges. Insight into critical business issues, industry trends and opportunities, and financial benchmarks is an integral part of each report.

     

    Sections Included in Report

    • Industry Overview
    • Quarterly Industry Update
    • Business Challenges
    • Trends and Opportunities
    • Call Preparation Questions
    • Financial Information
    • Industry Forecast
    • Website and Media Links
    • Glossary of Acronyms

      Industry Report Highlights:

      • Recent Developments

        Stay up to date on crucial industry news that may affect your strategy.

      • Trends & Opportunities

        Identify avenues for expansion and get prospects thinking about growth opportunities that justify investing in your product.

      • Call Preparation Questions

        Gain instant rapport with prospects during your sales calls using done-for-you call preparation questions.

      • Industry Forecast

        Identify growth and integrate projections in your own business planning.

      • Business Challenges

        Engage your prospects with solution selling that makes their life easier by first understanding their pain points.

      • Executive Insight

        Identify the correct decision maker and tailor your presentation to his or her needs, and maximize the effectiveness of your pitch.

      • Financial Information

        Increase your credibility and support your presentations by adding verifiable industry metrics.

      • Web Links & Acronyms

        Speak the Prospect's language by demonstrating an understanding of industry trade associations and jargon.

      Telephone Call Centers Industry Report

      Purchase Report
       
      $129

      Convergys Corporation Overview

      Top 3 Competitors

      Company: Amdocs Limited
      Location: St. Peter Port, Guernsey

      Company: APAC Customer Services Inc.
      Location: Bannockburn, IL

      Company: Avaya Inc.
      Location: Basking Ridge, NJ

      Industries where Convergys Corporation Competes

      Telephone Call Centers
      Read More

      Business Services Sector
      Read More

      Competitive Landscape Brief

      Demand is driven largely by the construction needs of companies and governments and the desire of industrial customers to improve the efficiency of operations. Profitability depends on the ability to accurately predict costs for a project. Small firms, which can effectively compete with larger ones by having expertise in a particular field, are often hired as consultants on larger projects if they have special expertise. Large firms are advantaged in designing and managing large projects.

      Convergys Corporation Competitive Landscape

      Purchase Report
       
      $69

      Providing a complete view of how this company and its competitors stack up against one another, the Competitive Landscape report includes benchmarks on over 30 parameters related to sales, employees, market cap, profitability, and growth. Exclusive to Hoover's, this landscape can be used to conduct competitive analysis, inform corporate strategy, and identify trends.

       

      Sections Included in Report

      • Key Numbers
      • Profitability
      • Valuation
      • Operations
      • Financial Ratios
      • Per Share Data ($)
      • Growth Statistics
      • *Data provided for 3 to 30 competitors

        Company Landscape Report Highlights

        • Competitors List

          Identify specific primary and secondary competitors, allowing you evaluate the chances of successfully introducing new products.

        • Competitive Landscape

          Access detailed financial metrics on a company's top competitors, so you can quickly determine their relative health and add credibility-boosting quantitative data to your presentations.

        Competitive Landscape Report

        Purchase Report
         
        $69

        Convergys Corporation Overview

        Address

        201 E. 4th St. Cincinnati, 
        OH 45202 United States
        Phone: 513-723-7000
        Fax:513-421-8624

        Convergys Corporation Rankings

        S&P 400 
        #794 in FORTUNE 1000 (May 2011) 
        #

        Company Description

        Convergys is conversant in the languages of customer satisfaction. The company provides businesss services designed to maximize customer service, acquisition, and retention. Convergys' call center agents handle customer service interactions such as account service, billing inquiries, and technical support. The company targets customers in industries such as communications, financial services, technology, retail, healthcare, and government. All total it has nearly 70 customer contact centers and other operations in the US, Canada, Latin America, Europe, India, and the Philippines. Convergys was formed as a division of Cincinnati Bell and spun off in 1998.

        Convergys Corporation Spotlight on IT

        Purchase Report
         
        $300

        Hoover’s Spotlight Reports on IT give you a look inside of IT departments of top companies, making it easier for you to learn, prepare, and sell to the IT professionals that lead them. These reports reveal the software and platforms that are currently in use, an overview of the IT department and their strategy, and the IT leaders that make the decisions.

         

        Sections Included in Report

        • Company Overview
        • IT Strategy
        • IT Highlights
        • IT Executives
        • IT Contacts
        • Recent News and Activity
        • Conversation Starters
        • Industry Data
        • Major Subsidiaries and Locations

          Information Technology Report Highlights

          • Company Overview

            Quickly grasp how company operates and understand their current business environment, ensuring you make the right first impression with minimal time invested.

          • IT Highlights

            Be in the know about a company's current infrastructure before you make contact with the list of applications, software, and hardware presently in use.

          • IT Contacts

            Uncover the roles and responsibilities of the management team and identify the correct decision maker, so you don't waste time talking to the wrong contact.

          • Conversation Starters

            Gain instant rapport by engaging you sales prospect as a fellow industry "insider," thanks to these carefully-designed call preparation question (with answers).

          • Major Subsidiaries & Locations

            Uncover new cross-sell and up-sell opportunities by exploring the company's corporate relationships.

          • Business Challenges

            Engage your prospects with solution selling that makes their life easier by first understanding their pain points.

          • IT Strategy

            Identify industry trends, opportunities, and challenges that a company is facing right now - often directly from the mouths of its own executives.

          • IT Executives

            Learn the background and technology interests of the company's IT executives, allowing you to strategically position your product in a way that's compatible with their vision.

          • Recent News & Activity

            Stay connected to your prospects and customers by communicating with them about recent developments that affect their business.

          • Industry Data

            Find the SIC and NAICS codes for the oftentimes disparate industries a company does business in to ensure your sales presentation delivers a wide-reaching and compelling value proposition.
          Purchase Report
           
          $300