Upgrade to the New and Improved D&B Hoovers
in Two Simple Steps
Hoover's customers will be upgraded to the new D&B Hoovers at the time of your 2018 renewal. Read the complete Hoover's Product Sunsetting Notification here.
If you are in the middle of your contract term, D&B Hoovers is available at no cost. If you're near the end of your subscription, it is available for the same price of your renewal. We not only offer training on the new D&B Hoovers, but we also offer dual access to your current Hoover's and the new D&B Hoovers for up to 90 days. Let's get started!
|Step 1: Contact your Account Manager or Customer Support|
|Step 2: Sign the "Terms & Conditions" that your Account Manager will send to you|
Customer Support Numbers
US Business Accounts
Contact your Hoovers Account Manager or Customer Support at 800-486-8666
Contact Your Hoovers Account Manager or Customer Support at 800-463-6362
US Government Accounts
Contact your Hoovers Account Manager or Customer Support at 800-424-2495
Contact Your Hoovers Account Manager or select customer support for your region:
- UK, Ireland and Europe (0845) 145-1700
- China: Catheryn Ong +86 21 2321 3750
- India: Rakesh Prasad +91 124 493 4709
US Mergent Accounts
Contact your Mergent Account Manager or Customer Support at 800-342-5647
A: D&B Hoovers provides extensive training resources in the form of live online training classes, on-demand recorded classes and on-demand tutorials. For more details, please refer to the Training Options section. Additionally, our Global Customer Support Group is available 24x5 via phone, email or in-product chat.
- Email: https://support.dnb.com/
- US: 1-800-433-0287
- UK: 0800 389 4265
- Europe: +44 (0)207 382 8840
- Asia Pacific: +91 124 4934709
A: Downloads/exports are tracked by the Dun & Bradstreet D-U-N-S® Number. The first time a company or contact record is sent to the CRM or downloaded, it will cost a download credit. Any user on the same account can download/export that company or any contacts associated with that company without decrementing another credit within the contract period.
If the user wishes to export an email address and/or direct dial phone number with a contact, it will require Business Contact credits. Any additional downloads of that email address and/or direct dial phone number will cost additional credits.