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Upgrade to the New and Improved D&B Hoovers
in Two Simple Steps

Hoover's customers will be upgraded to the new D&B Hoovers at the time of your 2018 renewal. Read the complete Hoover's Product Sunsetting Notification here.

If you are in the middle of your contract term, D&B Hoovers is available at no cost. If you're near the end of your subscription, it is available for the same price of your renewal. We not only offer training on the new D&B Hoovers, but we also offer dual access to your current Hoovers and the new D&B Hoovers until December 31st, 2018. Let's get started!

Step 1: Contact your Account Manager or Customer Support.
 
Step 2: Complete the D&B Hoovers upgrade process sent to your email.
 
Step 3: Celebrate! The entire process takes less than 10 minutes to complete.

 


 

Customer Support Numbers

https://support.dnb.com/

US Business Accounts

Contact your Hoovers Account Manager or Customer Support at 800-486-8666

Canadian Accounts

Contact Your Hoovers Account Manager or Customer Support at 800-463-6362

US Government Accounts

Contact your Hoovers Account Manager or Customer Support at 800-424-2495

International Accounts

Contact Your Hoovers Account Manager or select customer support for your region:

  • UK, Ireland and Europe (0845) 145-1700 
  • China: Catheryn Ong +86 21 2321 3750 
  • India: Rakesh Prasad +91 124 493 4709

US Mergent Accounts

Contact your Mergent Account Manager or Customer Support at 800-342-5647


 

Do you have more questions about upgrading
to the new D&B Hoovers?

Your Account Manager is available to answer all your questions about upgrading your subscription to the new D&B Hoovers. For easy reference, we've compiled a list of frequently asked questions below.

Frequently Asked Questions (FAQ)

Administrators
Q: How long will we have access to BOTH Hoovers & D&B Hoovers?
A: You will retain access to Hoovers until December 31st, 2018, after moving to D&B Hoovers.
Q: What training and support resources are available for our team?

A: D&B Hoovers provides extensive training resources in the form of live online training classes, on-demand recorded classes and on-demand tutorials. For more details, please refer to the Training Options section. Additionally, our Global Customer Support Group is available 24x5 via phone, email or in-product chat.

  • Email: https://support.dnb.com/
  • US: 1-800-433-0287
  • UK: 0800 389 4265
  • Europe: +44 (0)207 382 8840
  • Asia Pacific: +91 124 4934709
Q: How can administrators view usage reports for the users on my account?
A: The administration menu in D&B Hoovers provides access to usage reporting via the Site Usage Dashboard.
Q: Can I set up universal user preferences for my team?
A: Yes, you can set up uniform preferences under the Administrator Menu.
Q: How do I register or remove users for our account?
A: Administrators can easily manage users in the Site Administration Section of the Administration menu. Enter the user’s name, email and a password to register a user and D&B Hoovers will deploy an email with the user’s log in credentials so they can quickly get started. Users can also be expired with the click of a button.
End User
Q: I am a new user and am unable to log into my account?
A: You should have received a Welcome Email with your log in credentials. Check your spam and junk folder as it may have been re-directed there.
Q: I forgot my password. What do I do?
A: Go to the D&B Hoovers login screen, enter your username and click continue. Click the “I Forgot” link when you are prompted to enter your password. You will then receive an email with instructions on how to reset your password.
Q: Why am I unable to export emails or phone numbers?
A: Business Contacts Credits are required to export email addresses and/or direct dial phone numbers. If you would like to add Business Contacts credits to your account, please have your account administrator contact your Dun & Bradstreet account manager.
Q: Where can I go to learn more about how to use D&B Hoovers?
A: Within D&B Hoovers you can click Support on the navigation bar to open our Support Portal. Here you will find user guides, information on recent product updates and links to live and on-demand training resources.
Q: Can I import a list of companies into the D&B Hoovers platform?
A: Yes, you can import a list of companies by going to Lists on the D&B Hoovers navigation menu and then selecting the Upload a List option. Follow the instructions onscreen to begin the upload.
CRM (Admin & End User)
Q: What is the process to add a new user to the D&B Hoovers platform that has the CRM integration?
A: For CRM, administrators should go to D&B Hoovers and click on their name in the top right corner of the screen. Hover over Administration on the drop down menu, and then click on CRM Admin. Select User Access under the user’s picklist to add users.
Q: What is the process to expire/remove a user on the D&B Hoovers platform that has the CRM integration?
A: Follow the same process as adding users outlined above.
Q: Can I import company details from D&B Hoovers into my CRM?
A: Yes, that is a key benefit of accessing D&B Hoovers within your CRM. The CRM administrator can leverage settings and configurations to determine which data points are available within the record.
Q: Can I create a watchlist to monitor my key accounts?
A: Yes, if the administrator has enabled the functionality, Salesforce users can easily create a CRM Watchlist to monitor their key accounts. This is an easy way to quickly access company profiles, news, contacts and trigger alerts for your accounts. Please note, CRM watchlist functionality is not currently available for Microsoft Dynamics.
Q: What is an export?
A: An export is when the user either downloads a company or contact via an Excel or CSV file or exports a company or contact to their CRM or MAP.
Q: How do the export credits apply to downloading or exporting company/contact records to CRM?

A: Downloads/exports are tracked by the Dun & Bradstreet D-U-N-S® Number. The first time a company or contact record is sent to the CRM or downloaded, it will cost a download credit. Any user on the same account can download/export that company or any contacts associated with that company without decrementing another credit within the contract period.

If the user wishes to export an email address and/or direct dial phone number with a contact, it will require Business Contact credits. Any additional downloads of that email address and/or direct dial phone number will cost additional credits.