Kana Company Description
Kana Software thinks good customer service can be just one click away. The company's customer relationship management (CRM) software is used by call centers and e-commerce Web sites. Kana's software capabilities include customer service interaction through live Web chat, e-mail, telephone, and customer self-serve portals. It also offers applications that assist with and guide agents through conversations with customers. Kana Software serves companies in the telecommunications, manufacturing, financial services, and health care industries. In 2009 the company agreed to sell its assets and liabilities to Accel-KKR for about $49 million in cash.
View the Comprehensive Company Description for Kana
The Company Description provides a historical perspective of Kana's organization from inception to current status.
Produced by Hoover's in-house editorial team, the Company Description tracks ownership transitions, company progress via mergers and acquisitions, major growth milestones, and strategic initiatives, to provide a holistic view of Kana's evolution in the marketplace.
