Telephone Call Centers
Industry Description
The US telephone call centers industry includes about 4,200 companies with combined annual revenue of about $16 billion. Major companies include Convergys, Sitel, TeleTech, and West. The industry is concentrated: the 50 largest companies generate over 50 percent of revenue.
SIC: 7389
NAICS: 561421, 561422
NAICS: 561421, 561422
Related Industries:
Advertising & Marketing Services, Direct Marketing Services, Information Technology Services, Telecommunications ServicesTo get access to the full industry record, register now.
Top 5 Companies
| Company | Sales | Location |
|---|---|---|
| West Corporation | 2,491.33M | Omaha, NE |
| Convergys Corporation | 2,262.00M | Cincinnati, OH |
| Sitel Worldwide Corporation | 1,415.97M | Nashville, TN |
| TeleTech Holdings, Inc. | 1,179.39M | Englewood, CO |
| Alorica Inc. | 956.50M | Chino, CA |
There are 8 companies in this industry. To view all of them, register now.Trends
Strong Development of Customer Care - The telephone call center industry has evolved from primarily...
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Total US consumer spending, a driver of telemarketing sales, rose 2.1 percent, primarily from nondurable goods expenditures, in March 2012 compared to the same month in 2011.
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Industry Survey: Positive Outlook for 2012 - More than three-fourths of outsourcing businesses, including telephone call center operators, have at least a moderately positive outlook for 2012, according to a survey published...
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