Travel Agencies & Services Report Summary

SIC Codes: 4724 4725 4729 7389
NAICS Codes: 561510 561520 561591 561599 711410

Chapters Include

  • Industry Overview
  • Quarterly Industry Update
  • Business Challenges
  • Trends and Opportunities
  • Call Preparation Questions
  • Financial Information
  • Industry Forecast
  • Website and Media Links
  • Glossary of Acronyms

Travel Agencies & Services Industry Overview

Excerpt from Travel Agencies & Services Report

Companies in this industry arrange travel and traveler accommodations and include travel agents, tour operators, and other travel services like time-share exchanges, visitors bureaus, and ticket offices. Major companies include American Express Travel, Carlson Wagonlit, Expedia, Priceline, and Sabre Holdings (all based in the US), as well as BCD Travel (the Netherlands), Thomas Cook (UK), and TUI Travel (Germany).

Competitive Landscape

Demand is driven by business and leisure travel, which depends on the economy. The profitability of individual companies depends on marketing. Large companies have an advantage in being able to provide a wider range of services, especially to corporate customers, and to afford sophisticated websites. Small companies can compete effectively by providing service to a few large customers, specializing in a service niche, or serving a local market. The US industry is fragmented: the 50 largest companies account for about 45% of revenue.

Products, Operations & Technology

Major services are reservations or tickets for airline flights and lodging, as well as leisure cruises and packaged tours. Commissions and fees for reservation and travel services -- including domestic and international airline reservations, hotel reservations, and tickets for cruise ships -- account for about 55% of industry revenue. Other major revenue-generating services include trip planning (12% of industry revenue), tour arrangements (another 12%), and event tickets (9%).

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