Professional Employer Organizations Industry Overview

Excerpt from Professional Employer Organizations Report

Companies in this industry provide outsourced human resources (HR) management services to client businesses. Major companies include Automatic Data Processing (ADP), Insperity, and Paychex (all based in the US), as well as Capita and Resource Solutions (both based in the UK).

Competitive Landscape

Demand is driven by job growth. The profitability of individual companies depends on good marketing and efficient use of information technology. Large companies enjoy economies of scale in marketing and back-office operations. Small companies can compete successfully by specializing in an industry or a job function. The industry is concentrated: the 50 largest companies generate about 55 percent of industry revenue.

Products, Operations & Technology

Services provided by PEOs include payroll processing, benefits administration, workers' compensation, unemployment claims management, insurance sourcing, and risk management.