Janitorial & Carpet Cleaning Services Industry Overview

Excerpt from Janitorial & Carpet Cleaning Services Report

Companies in this industry clean building interiors, windows, carpets, and upholstery. Major US companies include divisions of companies such as ABM Industries and ServiceMaster, as well as Coverall Health-Based Cleaning System, Jani-King, and Stanley Steemer; major companies based outside the US include divisions of Aeon Delight (Japan), CNS Consorzio Mazionale Servizi (Italy), ISS Property Services (Australia), and Wisag (Germany).

Competitive Landscape

Commercial real estate occupancy and income growth drive demand for cleaning services. The profitability of individual companies depends on good marketing. Large companies have an advantage in serving customers with multiple locations. Small companies can compete effectively in local markets, especially for small business and residential customers. The janitorial services industry is fragmented: the 50 largest companies generate about 30 percent of revenue. The carpet cleaning industry is highly fragmented; the 50 largest companies account for about 20 percent of revenue.

Products, Operations & Technology

Janitorial services account for about 90 percent of industry revenue. Janitorial work includes general services, such as cleaning, trash pickup, floor polishing, and the specialty services of cleaning carpet and ducts and washing windows. Operations consist of crews cleaning commercial, industrial, and residential buildings by hand or with the help of basic equipment like floor polishers.