Electronic Equipment Repair Services Industry Overview

Excerpt from Electronic Equipment Repair Services Report

The US electronic equipment repair services industry includes about 13,000 establishments (single-location companies or units of multi-location companies) with combined annual revenue of $19 billion. No major companies dominate the industry.

Competitive Landscape

Demand is driven by the installed base of electronic equipment, equipment failure rates, and the cost advantage of regularly maintaining and fixing broken and idle equipment, rather than replacing it. The profitability of individual companies depends on service accuracy, speed, and volume. Large companies have advantages in breadth of services, worker allocation, and the number of manufacturers and types of products supported. Small companies can compete effectively by specializing by manufacturer or product type and providing superior service.

Products, Operations & Technology

Major services are repair and maintenance of consumer electronics, computers, office machines, communication equipment, and precision devices. Computer and office machine repair and maintenance provide 40 percent of industry revenue; communication equipment, 20 percent; and consumer electronics, 10 percent. Other electronic and precision equipment accounts for the rest.