Consumer Services Report Summary

SIC Codes: 0752 6531 7211 7212 7213 7218 7219 7231 7241 7251 7261 7299 7378 7384 7521 7532 7533 7534 7536 7537 7538 7539 7542 7549 7622 7623 7629 7641 7699
NAICS Codes: 811111 811112 811113 811118 811121 811122 811191 811192 811198 811211 811212 811213 811219 811310 811411 811412 811420 811430 811490 812111 812112 812113 812191 812199 812210 812220 812310 812320 812331 812332 812910 812921 812922 812930 812990

Chapters Include

  • Industry Overview
  • Quarterly Industry Update
  • Business Challenges
  • Trends and Opportunities
  • Call Preparation Questions
  • Financial Information
  • Industry Forecast
  • Website and Media Links
  • Glossary of Acronyms

Consumer Services Industry Overview

Excerpt from Consumer Services Report

Companies in this industry repair machinery, equipment and other products for customers and provide personal and laundry services to customers. Major US service companies include Cintas, Jiffy Lube, Regis, Safelite, Service Corporation International, and Weight Watchers; leading companies outside of the US are Frisör Klier (Germany), Funespaña (Spain), and Indigo (formerly Vinci Park, France).

Competitive Landscape

Consumer income and demographics drive demand in the industry. The profitability of individual companies depends on favorable store location, customer service, and efficient operations. Large companies have economies of scale in purchasing and access to large groups of customers. Small companies can compete through convenient location and providing specialized services.

Products, Operations & Technology

Major services are car repair and maintenance (about 40% of industry revenue), hair care (about 20%), commercial and industrial machinery and equipment repair (about 15%), and dry cleaning and laundry services (about 10%). Other services include death care, car washes, appliance repair, parking services, weight loss services, pet care (except veterinary), electronic equipment repair, and dating services.

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