| SIC Codes: | 7334 7389 |
| NAICS Codes: | 323111 561431 561439 |
The US business service center and copy shop industry includes about 8,200 companies with combined total revenue of $9 billion. Major companies include FedEx Office and Print Services, Mail Boxes Etc, and Pak Mail Centers. The industry is concentrated: the 50 largest firms generate about 55 percent of industry revenue.
Demand is driven by business spending, particularly spending by small businesses that lack in-house mailing and document preparation operations. The profitability of individual companies depends on efficient operations and good customer service. Large companies enjoy economies of scale in purchasing or leasing equipment such as printers and copiers. Small companies can compete by offering highly specialized services, superior customer service, or favorable locations. The industry is labor-intensive: average annual revenue per employee is about $100,000.
Major services are document copying and reproduction (70 percent of industry sales) and mailbox rentals (10 percent). Other services can include facsimile services, word processing, on-site PC rental and office product sales.