Business Service Centers & Copy Shops Industry Overview

Excerpt from Business Service Centers & Copy Shops Report

Companies in this industry operate business service centers, including private mailing centers, copy shops, and other document duplication centers. Major companies include ARC Document Solutions, FedEx Office and Print Services, Mail Boxes Etc, and Sir Speedy.

Competitive Landscape

Demand is driven by business spending, particularly spending by small businesses that lack in-house mailing and document preparation operations. The profitability of individual companies depends on efficient operations and good customer service. Large companies enjoy economies of scale in purchasing or leasing equipment such as printers and copiers. Small companies can compete by offering highly specialized services, superior customer service, or favorable locations. The industry is concentrated: the top 50 companies account for 55 percent of revenue.

Products, Operations & Technology

Major services are document copying and reproduction (70 percent of industry sales) and mailbox rentals and other mailing services (10 percent). Other sources of revenue for the industry include facsimile services, word processing, on-site PC rental and office product sales.