eTelecare Global Solutions Company Description
eTelecare Global Solutions provides outsourced help center services, not only via voice but also through e-mail and chat, for companies in such industries as consumer electronics, telecommunications, financial services, travel, and media. It offers customer service, technical support, sales, and market research services from six call centers in the US and seven in the Philippines. The company's largest clients -- American Express, AOL, AT&T Mobility, Dell, Intuit, Sprint Nextel, and Vonage -- collectively account for about 90% of its revenue. Established in 1999, eTelecare has agreed to be acquired by holding company Ayala Corporation and private equity firm Providence Equity Partners for $290 million.
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The Company Description provides a historical perspective of eTelecare Global Solutions's organization from inception to current status.
Produced by Hoover's in-house editorial team, the Company Description tracks ownership transitions, company progress via mergers and acquisitions, major growth milestones, and strategic initiatives, to provide a holistic view of eTelecare Global Solutions's evolution in the marketplace.
