Industry Overview:
Credit Collections and Services
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Call Preparation Questions
How much is the company's business affected by economic forces?
Collection agencies benefit from downturns in the economy because of more business, but they have a greater risk of paying too much for receivables if the economy is deteriorating.
What actions has the company taken to protect against data theft?
As consumer information is more widely used to make credit decisions, credit companies face greater risk that their data is faulty or will be stolen or misused.