Percepta, LLC · Dearborn, MI United States
Company Description
Phone: 313-390-0135
Fax: 313-390-0168
View Percepta, LLC Locations On A US Map
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This link will open in a new window Percepta helps make automakers perceptive to their customers' needs. The company provides outsourced customer contact services to automobile manufacturers (primarily Ford), auto dealerships, and other companies in the automotive market. Its services include inbound and outbound call handling, customer support, telemarketing, and warranty administration. The company has eight call centers in the US, Canada, Europe, Philippines, and Australia. Formed in 2000, Percepta is a joint venture between outsourcing firm TeleTech Holdings and Ford Motor Company . To read the full description, subscribe now.
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Key Percepta, LLC Financials
| Company Type | Joint Venture Headquarters |
| Fiscal Year-End | December |
| Employees | 4,450 |
Percepta, LLC Executives
15 executives listed for Percepta, LLC's Dearborn, MI location.
| Title | Name & Bio | Contact |
| President and CEO | Ron Chmara | Network |
| CFO | Bill Schotanus | Network |
| Senior Director, Technology | Ed Dewey | Network |
Competition
Competitive Landscape for Percepta, LLC
Demand is driven largely by the construction needs of companies and governments and the desire of industrial customers to improve the efficiency of operations. Profitability depends on the ability to accurately predict costs for a project. Small firms, which can effectively compete with larger ones by having expertise in a particular field, are often hired as consultants on larger projects if they have special expertise. Large firms are advantaged in designing and managing large projects. Average revenue per employee is about $200,000 for large firms, $115,000 for small ones. To read the full description, subscribe now.Top Percepta, LLC Competitors
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