Overtone, Inc. · San Francisco, CA United States

Overtone (formerly known as Island Data) can help you hear your customers more clearly. The company's applications offer real-time analysis, sifting through unstructured customer data, including complaint forms and e-mails to a company, to find patterns in the texts of such data. The analytics technology can quickly identify common problems, such as a product defect discovered by consumers, so companies can quickly respond to solve those problems. Overtone's applications, sold on a subscription basis, can be used as a stand-alone system without the integration of other tools. ABS Ventures, Dolphin Equity Partners, and Encinal Capital Management are investors in the company. To read the full description, subscribe now.