Kana Software, Inc. · Menlo Park, CA United States ·(OTC: KANA)
Company Description
Phone: 650-614-8300
Fax: 650-614-8301
Toll Free: 800-737-8738
View Kana Software, Inc. Locations On A US Map
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This link will open in a new window Kana Software thinks good customer service can be just one click away. The company's customer relationship management (CRM) software is used by call centers and e-commerce Web sites. Kana's software capabilities include customer service interaction through live Web chat, e-mail, telephone, and customer self-serve portals. It also offers applications that assist with and guide agents through conversations with customers. Kana Software serves companies in the telecommunications, manufacturing, financial services, and health care industries. In 2009 the company agreed to sell its assets and liabilities to Accel-KKR for about $49 million in cash. To read the full description, subscribe now.
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Key Kana Software, Inc. Financials
| Company Type | Public - OTC: KANA Headquarters |
| Fiscal Year-End | December |
| 2008 Sales (mil.) | $65.2 |
| 2008 Employees | 229 |
Kana Software, Inc. Executives
18 executives listed for Kana Software, Inc.'s Menlo Park, CA location.
| Title | Name & Bio | Contact |
| Chairman and CEO | Michael Fields | Network |
| Chief Administrative Officer and Chief Financial Officer | Jay Jones | Network |
| CTO | Mark Angel | Network |
Competition
Competitive Landscape for Kana Software, Inc.
The US economy heavily influences business spending for software products. The success of programming companies depends heavily on strong technical expertise. The success of packaged-software companies depends on technical expertise and good marketing. Small software companies compete mainly by developing packaged products in small niches or producing custom products for individuals. Many small companies form alliances with larger ones to market their products. The packaged software industry is capital-intensive and highly automated, with average annual revenue per worker surpassing $400,000. The custom programming industry is labor-intensive: with average annual revenue per worker of about $115,000. To read the full description, subscribe now.Top Kana Software, Inc. Competitors
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