Genesys Telecommunications Laboratories Inc. · Daly City, CA United States
Company Description
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This link will open in a new window Genesys Telecommunications Laboratories believes the beginning of a beautiful customer relationship starts with the right contact center software. The company, a subsidiary of French telecom equipment giant Alcatel-Lucent , makes computer telephony integration software that brings together phones, computers, databases, and the Internet for customer contact centers and other call centers. Its software platforms identify callers, route calls and e-mail, and report caller statistics. Companies also use its voice portal system to offer self-service resources over the phone. To read the full description, subscribe now.
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Key Genesys Telecommunications Laboratories Inc. Financials
| Company Type | Subsidiary Headquarters |
| Fiscal Year-End | December |
| Employees | 1,500 |
Genesys Telecommunications Laboratories Inc. Executives
17 executives listed for Genesys Telecommunications Laboratories Inc.'s Daly City, CA location.
| Title | Name & Bio | Contact |
| CEO | Paul Segre | Network |
| President | Nicolas de Kouchkovsky | Network |
| CFO | Bill Behrend | Network |
Competition
Competitive Landscape for Genesys Telecommunications Laboratories Inc.
The US economy heavily influences business spending for software products. The success of programming companies depends heavily on strong technical expertise. The success of packaged-software companies depends on technical expertise and good marketing. Small software companies compete mainly by developing packaged products in small niches or producing custom products for individuals. Many small companies form alliances with larger ones to market their products. The packaged software industry is capital-intensive and highly automated, with average annual revenue per worker surpassing $400,000. The custom programming industry is labor-intensive: with average annual revenue per worker of about $115,000. To read the full description, subscribe now.Top Genesys Telecommunications Laboratories Inc. Competitors
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