Aegis Communications Group, Inc.

Irving, TX United States

 

Company Description

This is not a pre-recorded message. Aegis Communications Group (which does business as Aegis BPO) provides outsourced telemarketing and customer care services through about 50 facilities in Africa, the Asia/Pacific, Costa Rica, India, and the US. Through its operations (which includes Aegis PeopleSupport), it handles both inbound and outbound calling services, order provisioning, and multilingual communications programs. Besides teleservices, Aegis offers online customer services such as e-mail responses, real-time chat, and data collection. Major clients have included AT&T, Qwest Communications, and Western Union. India-based conglomerate Essar Group owns Aegis, which was established in 1985.