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IBM Global Services Competition

IBM Global Services has the modest goal of making a smarter planet. The information technology and business services arm of International Business Machines operates in about 170 countries, providing a comprehensive range of enterprise IT and consulting services to commercial and public sector clients. IBM's service operations are organized into two primary units: Global Technology Services (GTS), which encompasses the company's business process outsourcing, infrastructure support, and product maintenance offerings; and Global Business Services (GBS) which handles application management services, consulting, and systems integration. IBM Global Services integrates both IBM products and third-party hardware and software.

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