7730 S Union Park Ave #500
Midvale, UT, 84047 United States
Russell 2000 (June 2014)
inContact keeps customer service agents in contact with customers. The company provides call center software and an enterprise-class telecom network for a complete customer service operation. Small and midsized departments use inContact for handling inbound and outbound customer service calls, as well as connectivity services and workforce optimization. Its inCloud is an API-driven partner ecosystem that allows customers to specify and deploy services that are pre-integrated into the inContact platform. Its products are offered on a pay-as-you-go basis, without the costs of premise-based systems. Customers include financial services firms, retailers, health care organizations, utilities, and government agencies.