1617 6th Ave
Seattle, WA, 98101 United States
#227 in FORTUNE 500 (May 2013)
S&P 500 (December 31, 2013)
#227 in FORTUNE 1000 (May 2013)
Service with a smile is a part of Nordstrom's corporate culture. One of the nation's largest upscale apparel and shoe retailers, Nordstrom sells clothes, shoes, and accessories through more than 115 Nordstrom department stores about 125 off-price outlet stores (Nordstrom Rack) in more than 30 states and online. It also operates a pair of Jeffrey luxury boutiques, a "Last Chance" clearance store, and newly-acquired online private sale site HauteLook. With its easy-return policy and touches such as thank-you notes from employees, Nordstrom has earned a reputation for top-notch customer service. Members of the Nordstrom family, who own about 25% of the company's stock, closely supervise the chain.